"I was really nervous contacting Rachel as I have anxiety, but from the moment I first spoke to her on the phone she put me at ease.
Monty has a lovely nature with me at home, but I just couldn't understand why he turned so horrible when we went out, barking and growling at other dogs and even some people, and it was so upsetting because nothing I tried worked. Monty is my first dog and I just followed advice my friends gave me and videos I saw on the internet. Rachel helped me to understand his behaviour on a deeper level and gave me loads of practical things to do to help him.
In the past I used training methods that I now know were just making things worse, but Rachel was totally unjudgemental and helped me see that his behaviour wasn't my fault and I wasn't a bad owner.
I have learned so much from her, from why he was behaving like this, to how to communicate with him. It has changed the way I see him, and how I see all dogs!
I can honestly say that without her help I would most likely have given up on Monty which would have broken my heart, but I just couldn't go on living like that."